Refund and Cancellation Policy
Refund and Cancellation Policy
Last Updated: 03/08/2025
At Fastermatrimony.com, we are committed to providing a
transparent and fair experience to all our members. This policy outlines our
terms regarding refunds and cancellations for our premium membership services.
By making a payment for any of our premium services, you
acknowledge that you have read, understood, and agree to the terms of this
Refund and Cancellation Policy. This policy is an integral part of our main
Terms of Use.
1. Our Refund Policy
All payments made for our premium services are final and
non-refundable.
Reasoning: When you subscribe to a premium
membership on Fastermatrimony.com, your account is upgraded instantly. This
provides you with immediate access to a range of exclusive features, such as
viewing contact details, sending personalized messages, and enhanced profile
visibility.
Since the service is a digital subscription that is
delivered in full at the time of purchase (i.e., immediate access to premium
features), we do not offer refunds, either in full or in part, for any unused
portion of your subscription period.
This policy applies regardless of whether you:
- Find
a match before your subscription period ends.
- Are
not satisfied with the results or the number of matches.
- Choose
to stop using the service for any personal reason.
- Your
account is terminated by us due to a violation of our Terms of Use.
2. Exceptional Circumstances for Refunds
While our standard policy is non-refundable, we may
consider issuing a refund in very specific and exceptional circumstances, such
as:
- Proven
Technical Error: If you were charged multiple times for the same
subscription due to a technical glitch on our payment gateway or our
system.
- Verified
Fraudulent Transaction: If a payment was made using your card or
account without your authorization, and you provide a valid police report
(FIR) and bank confirmation to support your claim.
All such requests will be reviewed on a case-by-case
basis. The decision to grant a refund in these circumstances remains at the
sole discretion of Fastermatrimony.com. To request a refund under these
exceptions, you must contact our support team at helpdesk@fastermatrimony.com within 7 days of the
transaction, providing all necessary documentation.
If a refund is approved, it will be processed through the
original method of payment within 7-14 working days.
3. Cancellation Policy
A. Cancellation of Your Membership by You
You have the freedom to cancel your membership at any
time. You can do this by deleting your profile from the Site or by sending a
request to our support team.
Effect of Cancellation: Cancelling your membership
will permanently remove your profile from our platform. However, please note
that this action will not entitle you to a refund for any remaining or unused
portion of your paid subscription.
B. Cancellation of Auto-Renewal
To provide uninterrupted service, many of our
subscription plans are set to renew automatically. You are responsible for
managing your subscription.
How to Cancel Auto-Renewal: You can turn off the
auto-renewal feature at any time through your "Account Settings" or
"Membership" section on the website.
Effect of Cancelling Auto-Renewal: By turning off auto-renewal, your
subscription will expire at the end of the current billing cycle, and you will
not be charged again. You will continue to have access to the premium features
until your current subscription term ends.
C. Cancellation / Termination by Fastermatrimony.com
We reserve the right to suspend or terminate your account
without notice if you are found to be in breach of our Terms of Use. This
includes, but is not in limited to, providing false information, engaging in
fraudulent activity, harassing other members, or using the platform for
commercial purposes.
In the event of such a termination by us, you will not be
eligible for any refund of your subscription fees.
4. Non-Transferable Memberships
Your Fastermatrimony.com membership is for your personal
use only and is strictly non-transferable. You cannot assign or transfer your
membership, or any of its benefits, to any other person or profile.
The Fastermatrimony.com website and service are owned and
operated by GARUD ENTERPRISES.
5. Contact Us
If you have any questions or concerns about our Refund
and Cancellation Policy, please feel free to contact our customer support team.
Email: helpdesk@fastermatrimony.com
Phone: +91 9075972425
Refund and Cancellation Policy
Last Updated: 03/08/2025
At Fastermatrimony.com, we are committed to providing a
transparent and fair experience to all our members. This policy outlines our
terms regarding refunds and cancellations for our premium membership services.
By making a payment for any of our premium services, you
acknowledge that you have read, understood, and agree to the terms of this
Refund and Cancellation Policy. This policy is an integral part of our main
Terms of Use.
1. Our Refund Policy
All payments made for our premium services are final and
non-refundable.
Reasoning: When you subscribe to a premium
membership on Fastermatrimony.com, your account is upgraded instantly. This
provides you with immediate access to a range of exclusive features, such as
viewing contact details, sending personalized messages, and enhanced profile
visibility.
Since the service is a digital subscription that is
delivered in full at the time of purchase (i.e., immediate access to premium
features), we do not offer refunds, either in full or in part, for any unused
portion of your subscription period.
This policy applies regardless of whether you:
- Find
a match before your subscription period ends.
- Are
not satisfied with the results or the number of matches.
- Choose
to stop using the service for any personal reason.
- Your
account is terminated by us due to a violation of our Terms of Use.
2. Exceptional Circumstances for Refunds
While our standard policy is non-refundable, we may
consider issuing a refund in very specific and exceptional circumstances, such
as:
- Proven
Technical Error: If you were charged multiple times for the same
subscription due to a technical glitch on our payment gateway or our
system.
- Verified
Fraudulent Transaction: If a payment was made using your card or
account without your authorization, and you provide a valid police report
(FIR) and bank confirmation to support your claim.
All such requests will be reviewed on a case-by-case
basis. The decision to grant a refund in these circumstances remains at the
sole discretion of Fastermatrimony.com. To request a refund under these
exceptions, you must contact our support team at helpdesk@fastermatrimony.com within 7 days of the
transaction, providing all necessary documentation.
If a refund is approved, it will be processed through the
original method of payment within 7-14 working days.
3. Cancellation Policy
A. Cancellation of Your Membership by You
You have the freedom to cancel your membership at any
time. You can do this by deleting your profile from the Site or by sending a
request to our support team.
Effect of Cancellation: Cancelling your membership
will permanently remove your profile from our platform. However, please note
that this action will not entitle you to a refund for any remaining or unused
portion of your paid subscription.
B. Cancellation of Auto-Renewal
To provide uninterrupted service, many of our
subscription plans are set to renew automatically. You are responsible for
managing your subscription.
How to Cancel Auto-Renewal: You can turn off the
auto-renewal feature at any time through your "Account Settings" or
"Membership" section on the website.
Effect of Cancelling Auto-Renewal: By turning off auto-renewal, your
subscription will expire at the end of the current billing cycle, and you will
not be charged again. You will continue to have access to the premium features
until your current subscription term ends.
C. Cancellation / Termination by Fastermatrimony.com
We reserve the right to suspend or terminate your account
without notice if you are found to be in breach of our Terms of Use. This
includes, but is not in limited to, providing false information, engaging in
fraudulent activity, harassing other members, or using the platform for
commercial purposes.
In the event of such a termination by us, you will not be
eligible for any refund of your subscription fees.
4. Non-Transferable Memberships
Your Fastermatrimony.com membership is for your personal
use only and is strictly non-transferable. You cannot assign or transfer your
membership, or any of its benefits, to any other person or profile.
The Fastermatrimony.com website and service are owned and
operated by GARUD ENTERPRISES.
5. Contact Us
If you have any questions or concerns about our Refund
and Cancellation Policy, please feel free to contact our customer support team.
Email: helpdesk@fastermatrimony.com
Phone: +91 9075972425
